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10 Reasons why FAQ’s are bad for Intranets & Websites

| January 9, 2014 | Comments
10 Reasons why FAQ’s are bad for Intranets & Websites

FAQs or Frequently Asked Questions are a common content type found on intranet and web sites. FAQs are a popular way of providing answers to common questions from customers and site visitors. But, is it worth wasting time and resources to write FAQ’s?  Are FAQ’s useful, engaging content for site owners and their audiences? Do FAQ’s […]

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The failure of traditional Intranet design.

| October 3, 2011 | Comments
The failure of traditional Intranet design.

Intranet design methodologies are lagging 5 years behind social Internet technology used by employees outside of work hours to collaborate with friends and peers.

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Collaborative Intranet Design Strategy

| October 5, 2010 | Comments
Collaborative Intranet Design Strategy

A thriving Intranet should be a place to engage employees and compel them to return not only to consult a reliable source of information but to also participate, exchange ideas and innovate. Websites evolved from static HTML pages of the Web 1.0 era to engaging Web 2.0 online communities like Facebook, LinkedIn and Twitter.

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Yamming on with Yammer in Suncorp.

| September 28, 2010 | Comments
Yamming on with Yammer in Suncorp.

“I thought Yammer was quiet” was the response from one of my colleagues when he discovered I was on annual leave this week.   In mid-2009,  Suncorp began using Yammer to provide staff with a platform to collaborate in an informal and immediate manner.   I was one of the early adopters of Yammer in Suncorp and […]

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Forming, Storming, Norming & Performing with Basecamp.

| September 27, 2010 | Comments
Forming, Storming, Norming & Performing with Basecamp.

Collaboration on group projects is very challenging if you attempt to collaborate with the normal tools of email and meetings.  Lack of communication is common,  lack of direction occurs, deadlines are missed and a sub-standard product is delivered by the team.   This is particularly true if you are working with a newly formed team […]

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